# Support
If something doesn't work, you need more packs or seats, an invoice, or you have a proposal — write to us via the support form. An error in a channel's or post's data is easier to send right from the page with the “Report an inaccuracy” button: the request arrives together with the page address. This article covers both forms, the contacts and the service's legal documents.
## Support form
The address is [hi.datool.ru/support/](https://hi.datool.ru/support/) (the “Support” link in the site footer, “About us” section). The form is open to everyone; you don't have to sign in.
1. **“Topic”** — choose the right one:
- more packs or seats — you need more than 10 packs or seats in one purchase;
- payment and invoices — an invoice for a company, a refund, payment questions;
- technical problem — something doesn't work;
- partnership and advertising;
- other.
2. **“Message”** — 15 to 2,000 characters. Describe what you need: for which organization, how many packs or seats, what exactly doesn't work and on which page.
3. **“Reply email”** — if you're signed in, your address is filled in; the reply goes there.
4. Sometimes an “I'm not a robot” check appears — complete it.
5. Click **“Send”**.
A thank-you message with the request number appears — keep the number, it's useful in correspondence. A button lets you write another request.
Some links on the site open the form with the topic already selected: “Write to us” on pack purchase pages — the packs and seats topic, “Write to support” on payment pages — the payment and invoices topic.
!!! note "Rate limit"
We accept no more than 10 requests per hour from one address. Beyond that the form answers that there were too many requests in a row and asks you to try later.
Below the form are **other ways to contact us**: the support email and the datool.ru bot in MAX.
## Report an inaccuracy
Found an error in the data — a wrong category, an outdated name, odd numbers? The channel page and every post have a **“Report an inaccuracy”** link. It opens a dialog that already states which page it's about.
1. **Page** — filled in automatically: the channel or post.
2. **“What needs fixing”** — the reason: wrong category or region, name, description or text, error in metrics, channel, post or bot unavailable, rights violation or unwanted content, other inaccuracy.
3. **“Description”** — at least 15 characters: what it says now and what it should be.
4. **“Source link”** — optional; an address starting with https:// or .
5. **Reply email** — filled in automatically for signed-in users.
6. Click **“Send message”**.
At the bottom of the dialog are the support email and our social networks. Requests from the dialog and from the support form go into the same queue.
!!! note "The channel is already verified by another organization"
If the verification page says the channel has already been verified by another organization but the channel is yours, report it via “Report an inaccuracy” on the channel page and attach the channel link: support will sort it out.
## Contacts
The page [hi.datool.ru/contacts/](https://hi.datool.ru/contacts/) (the “Contacts” link in the footer).
- **Phone** — free calls within Russia;
- **Email** — general questions and partnership;
- **Support** — sign-in, subscriptions, payment, site errors;
- when listed — messengers, **our bots** (they let you sign in to the site, get notifications and verify your channel) and **social networks**;
- **found an inaccuracy in the data?** — a hint about the “Report an inaccuracy” button;
- a link to the **company details** page — for contracts and invoices.
## Legal documents
All the service's documents are published on the site, each with a version number and date:
| Document | Address | When it's accepted |
|---|---|---|
| Public offer | [hi.datool.ru/legal/offer/](https://hi.datool.ru/legal/offer/) | at sign-up and at payment |
| Consent to personal data processing | [hi.datool.ru/legal/pd_consent/](https://hi.datool.ru/legal/pd_consent/) | at sign-up |
| Personal data processing policy | [hi.datool.ru/legal/privacy/](https://hi.datool.ru/legal/privacy/) | describes how we handle data (linked in the footer) |
| Partner agreement | [hi.datool.ru/legal/partner_offer/](https://hi.datool.ru/legal/partner_offer/) | when joining the partner program |
Under the document title is its version and date. If there are several versions, an **“All versions”** list appears at the bottom: an old version opens at `/legal///` and is marked as no longer in force. When a new version comes out, the site shows it at the next consent (sign-up, joining the program).
## See also
- [Account overview](/en/cabinet/overview/).
- [Balance and top-up](/en/cabinet/balance/#refunds) — refunds on request.
- [FAQ](/en/faq/).